Frequently Asked Questions
- Shopping at Oneposter.com
- Production Information
- Payments
- Delivery Information & Costs
- Returns
- My Order
Shopping at Oneposter.com
Is ordering from you on the Internet safe and secure?
Generally it is just as safe to order online from a reputable store like Oneposter.com as it to pay using your credit or debit card in a shop. You can find details about how we protect your details here.
Do you ship to my country?
As a global store we ship to all countries world-wide. Please click here for shipping rates
How do place an order with Oneposter.com?
Simply click the ‘buy' button which will add the item to your mini cart (which is on the right hand side off the screen) after you have got everything you want you then need to click on the button on your mini cart that says view of my cart. Then simply follow the on screen instructions to fill in your delivery and payment details.
Do you have a catalogue?
We unfortunately don’t produce a catalogue our range can only be viewed online.
Do you have a shop I can visit?
Oneposter.com's products are only available through our website. We don't have shop you can visit
Do you offer wholesale prices to shops and other businesses?
Oneposter.com is a retail company and we do not offer wholesale prices to shops or distributors.
Production Information
Do you have a size guide?
Please see information below
| Mens Sizes (UK) | ||||||
| S | M | L | XL | |||
|---|---|---|---|---|---|---|
| Inches | 36-38 | 38-40 | 40-42 | 42-44 | ||
| cm | 91-97 | 97-102 | 102-107 | 107-112 | ||
| Ladies Sizes (UK) | ||||||
| XS | S | M | L | XL | ||
| 6-8 | 8-10 | 10-12 | 12-14 | 14-16 | ||
| Unisex Trouser sizes (UK) | ||||||
| Mens UK Waist | 26" | 28" | 30" | 32" | 36" | |
| Womens Size | 8 | 10 | 12 | 14 | 16 | |
| Jewellery - Ring Sizes (UK) | |
| Size | Inner Circumference (mm) |
|---|---|
| H | 47 |
| I | 48 |
| J | 49 |
| K | 50 |
| L | 52 |
| M | 53 |
| N | 54 |
| O | 55 |
| P | 57 |
| Q | 58 |
| R | 60 |
| S | 61 |
| T | 62 |
| U | 63 |
| V | 65 |
| W | 66 |
| X | 67 |
| Y | 68 |
Can I order items which are 'Out of Stock'?
It isn't possible to order out of stock items as we cannot guarantee when we will be getting more stock.
How to I know if an item is in stock?
If a product has a 'Buy' button and the despatch time stated is below 7 days it means the item should be in stock and available for dispatch, though sometimes but very rarely we may discover later that the item is in fact out of stock. If this happens we will supply the remainder of the order and either refund you the value of the out-of-stock item and the related shipping costs if applicable or will email regarding the out of stock item and request you to contact us.
If the despatch time is 14 days over this means the item is on pre-order and the item will despatched with in the time stated, if for any reason this is not possible we will email you to inform what is happening.
Payments
How can I pay for my order?
We accept payments from all major credit/debit cards -Mastercard, Visa, American Express, Visa Delta, Visa Electron (UK issued cards only), Switch/Maestro (UK issued cards only), Solo (UK issued cards only), Paypal, UK Cheques and UK Postal orders and pound sterling international money orders.
Please note some payment methods aren't available in some parts of the world.
Do you accept cash?
We don't accept cash as a form of payment
Do you accept COD (cash on delivery), wire transfers or Western Union transfers?
Sadly we do not accept cash on delivery payments, wire transfers or payments by Western Union transfers.
What currencies can I use?
All payments processed through our website are in pound sterling which will then be converted by the card issuer into the same currency as your card is with them.
When is my card charged?
On successful completion of security checks payment is taken for all items that are ready to be despatched from our warehouse.
If we are unable to process your payment we will be contact with you via email.
Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period.
Delivery Information & Costs
How much does delivery cost?
Please click here for delivery costs details.
Do you offer a next day delivery service?
We only offer next day delivery for UK orders placed before 3pm Monday to Thursday to arrange this please contact our customer service team 0844 88 05 008.
This service does come at a cost of £5.95.
To make this process quicker make sure you have your credit/debit card details to hand and also the stock ID's of the items you wish to order.
How long will my order take to arrive?
You will receive an email when you place your order to tell how long it will take to be despatched from our warehouse and then one to tell it has been despatched. Please click here for delivery times along with our full shipping details.
What company do you use to send orders?
Please click here to view our shipping details and companies we use to sent goods.
What if I'm not in to take a Delivery?
You are not in to take delivery a card will be left by our delivery agent to explain what to do next. Usually you can arrange to pick your parcel up or have it re-delivered to you.
Returns
What is your returns policy?
In the unlikely event you wish to return your order we will accepts returns on all products accept posters/prints and for hygiene reasons underwear, swimwear, jewellery such as earrings and cosmetics. Goods must be returned in there original condition (i.e. no animal hair or marks) with there packaging.
How do I return an item(s)?
When you receive your order on the back of your invoice there will be instructions on how to return goods to us. On its safe arrival with us we will be more than willing to offer an exchange or refund.
Please note: Customers are responsible for returned parcels until they reaches us. We therefore recommend you send it to us using a delivery service that insures you for the value of the goods, such as Royal Mail Recorded Delivery.
I have received a faulty item
Please contact our customer service team as soon as possible on 0844 88 05 008 (within the UK Monday-Friday between 9am-5.30pm) or email customerservices@Oneposter.com (please quote your order reference number in you email). You will then be instructed on how to return the item and be provided with freepost address to return the goods to.
I have received an incorrect item
Please contact our customer service team as soon as possible on 0844 88 05 008 (within the UK Monday-Friday between 9am-5.30pm) or email customerservices@Oneposter.com (please quote your order reference number in you email). You will then be instructed on how to return the item and be provided with freepost address to return the goods to.
Have you received my return?
We aim to process all returns with 48 hours of receiving them. Once we have processed your request you will be able to log in into your account with us and see a new order has been placed for the replacement item(s) and an email will be sent to you once it has been despatched. If you have requested a refund an email will be sent to you once it has been processed.
When will I receive my replacement item?
Once your return has been processed you will receive an email to tell your order been processed and then another to say it has been despatched for shipping times please click here
When will I receive my refund?
Once we have processed your return you will receive an email to inform you a refund has been processed. Where possible you will be refunded via the original method of payment (All refunds are processed in pound sterling). Refunds processed back to a debit/Credit card usually take 2-5 working to show in your account again, with Paypal the credit will usually show back in your Paypal account the same day and cheque refunds will be processed and sent out to you within the next 7-10 days of the refund being requested.
My Order
How can I tell the status of my order?
If you have placed your order online with us all you need to do is simply login to your account using your email address and password. Then click on view order history it will then tell you the current status of your order. Alternatively you can click on track order on our homepage and enter your order id and press summit it again will bring up the current status of your order.
Has my order been shipped?
Once your order has been sent out from us you will receive an email to say it has been despatched (shipped). You can again check this by logging in your account and viewing your order history and also by entering your order id into the track order link on our home page.
Can I track my order after it has been sent?
The majority of UK orders are sent using Royal Mail's tracked service so usually means they are traceable with in there system. On larger UK order a courier service will be used so this means again they are usually traceable through there system. If your order has not arrived with in a week of being despatched from us please contact our customer service team
With all international orders are sent using either priority or 'international signed for' mail service but depending of the value and size of the order will means whether they are traceable.
How long will my order take to arrive?
The majority of UK orders are sent using Royal Mail's tracked service which takes between 2-3 days for delivery after they have been despatched and are usually traceable. If your order has not arrived after 7 days of being despatched from us please contact our customer service team
European orders are sent using either priority or 'international signed for' mail service and take between 7-10 days to arrive. If your order has not arrived after 14 days of being despatched from us please contact our customer service team
Orders sent to the rest of the world are again sent using either priority or 'international signed for' mail service and take between 2 weeks to arrive. If your order has not arrived after 21 days of being despatched from us please contact our customer service team
Can I cancel my order after it has been placed?
Due to how quickly we like to process orders, you have an hour to cancel it after placing your order with us. You can organise this by emailing our customer service team for your request to be processed you must put Cancel order as your email title and quote your order reference number. Alternatively you can call our customer service team Monday-Friday 9.00-17.30 (GMT)
Can I change my order after I have placed it?
After your order has been placed our system does not allow us to change any items or sizes on it. So a new order would have to be placed and the original one cancelled. If you need to arrange this please email our customer service teamfor your request to be processed you must put Change order as your email title and quote your order reference number. Alternatively you can call our customer service team Monday-Friday 9.00-17.30 (GMT). Please note you only have one hour after your order is placed for this to be possible.
If you simply want to remove an item this is possible but you will need to follow the above instructions for us to process that for you.
